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Dates and Venues

Johannesburg

TBA
EES-SIYAKHA Conference Centre
Parktown
Map and Directions

Fees per delegate
R1 850.00 (excl VAT)

We offer the following discounts and special offers
(But note that you cannot combine discounts 1, 2 and 4!)

1. 35% discount to NGOs.
2. Should you be interested in attending a specific workshop that is not presented in your area, and you need to fly and stay over, we offer you a 20% discount on that event!
3. Register three delegates for an event and a fourth delegate may attend free of charge.
4. Full payment seven working days from the date of your invoice gets you a 10% discount.

Included in the fees

  • Course material
  • Parking
  • Refreshments
  • Lunch
  • Certificate of Attendance

Enquiries

E-mail Hennie or phone him on (011) 726-3040

Payment

Electronic Transfers
Name: Equity Compliance and Solution
Bank: FNB
Branch: Northcliff
Branch Code: 253 705
Account No: 62063883964

Cheques to be made payable to Equity Compliance and Solution.

Please fax a copy of the deposit slip together with the registration form to Hennie on (011) 726 2400.

Please do not mail payments.

Terms and Conditions
1. Cancellations
Should you be unable to attend, we will accept your written cancellation by no later than 7 working days prior to the start of the workshop,  in which event  a cancellation fee of 25% will be charged. Thereafter, we regret we are unable to refund any fees, although  in such cases  we would be happy to welcome a colleague who would substitute your attendance or keep the credit for a following workshop with the same monetary value. Please note that the cancellation fee of 25% will still apply in such event. All cancellations must please be confirmed in writing. 'No shows' on the dates of the workshop are still liable for the full payment. This clause also applies where we have received your registration form, invoiced you and awaiting your payment.
2. EES-SIYAKHA is not liable for any transportation or accommodation costs incurred related to the prospective attendance of an event that does not go ahead on the advertised date. The terms applicable in Clause 1 to cancellations received later than 7 working days prior to the start of the workshop will apply to any payments made in respect of events that do not go ahead for whatsoever reason.


Ignite your Telephone Etiquette
Telephone skills can provide the decisive edge in any transaction

FOR A BROCHURE & REGISTRATION FORM IN PDF FORMAT ... [ click here ]

  • Do you want to be more efficient and productive on the telephone?
  • Do you need tools to use the telephone more effectively?

If you have answered "yes" to any of these questions... Then send your team on our one-day, training course to improve efficiency and work productivity over the telephone.

When the telephone is used effectively, it is an enormously powerful tool. When it is used poorly, it can lose clients faster than anything else. Provide  your staff  with the skills to be competent and confident on the phone.

The aim of workshop is to develop practical telephone skills, as well as improve interpersonal skills.

Who should attend this workshop?

  • Sales teams
  • Telephone operators
  • Reception
  • Client liaison
  • Personnel
  • Personal assistants
  • Secretaries
  • Order clerks
  • Credit controllers
During the workshop we cover
  • Improved communication
  • Develop practical telephone skills
  • Improve efficiency over the phone
  • Establishing rapport over the phone
  • Professionalism and optimistic attitude on the phone
  • Sales over the telephone

Improve your telephone efficiency – communicate effectively!

ABOUT YOUR PRESENTER

Sacha Traub has spent the last decade conquering and mastering the sales and service industry. Identifying a gap in the market, Sacha devised training materials to aid the development of staff and management to assist in creating a holistic, productive and powerful work force.

Sacha is successful in empowering individuals to learn, improve and take pride in every aspect of what they do. By providing people with accessible skills and knowledge she has enabled many to open doors of opportunity and hope, while helping to dispel any possible fears and low self-esteem. Sacha gives people the awareness to pioneer change, both personally and professionally.

Her overseas work experience has given her great insight into a 6-Star customer service culture, acknowledging the importance of achieving optimum sales productivity. These results are achieved through interactive, fun training that is simple and practical providing immediate an impact within your business.

"Phenomenal, inspirational, powerful" are all words that are often used when describing Sacha Traub and her facilitating techniques/workshops.

 

 ENQUIRIES ABOUT OUR CONSULTING SERVICES
E-mail Lungile Nxumalo or phone Lungile on (011) 726-3040
 

ENQUIRIES ABOUT OUR WORKSKOPS AND SEMINARS
E-mail Hennie Oosthuizen or phone Hennie on (011) 726-3040
 
ENQUIRIES ABOUT OUR CONFERENCE CENTRE
E-mail Caroline Chamboko or phone Caroline on (011) 726-3040
 
ENQUIRIES ABOUT OUR CONFERENCES
E-mail Ryan Muller or phone Ryan on (011) 726-3040
 


© EES 2004    |    Last updated on : Tuesday, 1 November, 2011 16:29