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The Performance Management Challenge
Making it work

FOR A BROCHURE IN PDF ... [ click here ]

This two-day workshop provides external grounding for line managers and exposure to best HR Practice, which will significantly ease their performance management task.

Course outcomes include

• An understanding of the complexity of a full Performance Management programme.
• The identification of the building blocks and “OD Processes” that must be in place for PMS to succeed.
• Knowledge of the different “models” of PMS and their benefits.
• Insights into the different processes and principles that can be included in a PMS and how to select these.
• Clear identification of the knowledge and skills needed for a manager to be a competent “Performance Manager”.
• The structure for the basic core of a PMS.
• The ability to introduce systems and processes that moderate, evaluate, and ensure fairness in the application of a PMS

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PROGRAMME

Module 1 A holistic view of Performance Management Module 2 Three critical PMS Building Blocks creating measurable “outputs” understanding “competencies” using competencies to serve your customer, both those who are colleagues and the external Module 3 Integrating the team managed into the Performance Management process Module 4 Creating “The Performance Agreement”, including the “Personal Development Plan” Module 5 Performance Monitoring and Control applicable to both the supervisor and the supervised Module 6 The Evaluation and Assessment of Performance (The Performance Review Discussion) Module 7 Remaining Issues (recognition and rewards, administration, reference checking, other “checking” activities, use of service providers, etc) Additional PMS insights and understanding Although the two-day programme will be firmly presented along the lines of the above-mentioned seven modules, which represents the basic core of the “system” offered in this programme, many other related aspects of PMS are touched on in general open discussion as well as different approaches and options that are available and usable. These, will inter alia, include: PMS and organization culture Different Basic models - Balanced Scorecard and others Moderation, including the “Grandparent” role Equity in the practice of PMS Handling disagreement and dispute System QA sub-processes

ABOUT YOUR PRESENTER

John Dickerson is a Human Resource Management Consultant. He has had extensive experience in all aspects of HR in blue chip companies, and was a senior operating partner and director in a high-profile consulting organisation. He has assisted many companies to bring their HR systems and processes in line with best practices. John has also held extra-employment executive leadership roles with The Institute for People Management, the Plastic Manufacturers Association, SEIFSA, the Metal Industries Bargaining Council and the Institute for Industrial Relations.

Please note

The training is achieved via trainer presentation, group discussion, small group work, case studies, roleplays and the use of Behaviour Models.

Delegates are also supplied with a course workbook, including procedures covering core issues, which serves as a “job aid” when back on the job and involved in PMS.

	ENQUIRIES ABOUT OUR CONSULTING SERVICES E-mail Lungile Nxumalo or phone Lungile on (011) 726-3040
	ENQUIRIES ABOUT OUR WORKSKOPS AND SEMINARS E-mail Hennie Oosthuizen or phone Hennie on (011) 726-3040
	ENQUIRIES ABOUT OUR CONFERENCE CENTRE E-mail Caroline Chamboko or phone Caroline on (011) 726-3040
	ENQUIRIES ABOUT OUR CONFERENCES E-mail Ryan Muller or phone Ryan on (011) 726-3040