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PUBLIC WORKSHOPS AND SEMINARS |
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CONFERENCES |
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CLIENT TESTIMONIALS: EE AND RELATED WORKSHOPS |
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CLIENT TESTIMONIALS: CUSTOMISED (IN-HOUSE) WORKSHOPS AND COURSES |
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EES-SIYAKHA CONFERENCE CENTRE |
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Office Effectiveness Workshop
Productivity and Proactivity are crucial requirements in any office environment
FOR A BROCHURE IN PDF ... [ click here ]
The people who operate the office environment should be great organizers, administrators and should cope well in stressful situations. These are the very people who need to be trained and coached in such situations in order that they support the very teams who create value to customers.
The course content will focus on the necessary aspects of office efficiency and control. A must for developing great office support staff.
Course outcomes include:
- An understanding of variable roles of the office administrator
- Business etiquette
- Professionalism
- How business fits together
- Structuring a PowerPoint presentation
- Time management
- Self management
- Coping and understanding stressful situations in superiors
Programme
Day 1 |
The role of the Office Administrator
- Formal and informal Roles
- Confidentiality
- Skills
- Traits
- Understanding People
Powerpoint design
- Planning the presentation
- Key points for any presentation
- Timing
- Animation
- Communicating the message
Time Management
- Self Management
- Setting realistic objectives
- Goal Setting
- Important versus urgent
- Prioritisation
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Day 2 |
Relationship Management
- Understanding people
- Working with various styles
- Managing your manager
- Personality preferences
- Diversity management
- Managing and developing a relationship
Business Etiquette
- Dress, mannerisms and appearance
- Telephone technique
- Professional behaviour
- Behaving appropriately in diverse circumstances
Proactivity
- Independent versus dependant thinking
- Cultural issues
- Proactive creativity
- Thinking ahead
- Considering the best for your department
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ENQUIRIES ABOUT OUR CONSULTING SERVICES
E-mail Lungile Nxumalo or phone Lungile on (011) 726-3040 |
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ENQUIRIES ABOUT OUR WORKSKOPS AND SEMINARS
E-mail Hennie Oosthuizen or phone Hennie on (011) 726-3040 |
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ENQUIRIES ABOUT OUR CONFERENCE CENTRE
E-mail Caroline Chamboko or phone Caroline on (011) 726-3040 |
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ENQUIRIES ABOUT OUR CONFERENCES
E-mail Ryan Muller or phone Ryan on (011) 726-3040 |
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