Overview of the workshop
Since the emergence of Knowledge Management (KM) during the middle 90s, with its original promise of becoming the panacea for leveraging all intellectual capital and unlocking organizational wisdom and value, KM has evolved through a series of often failed incarnations, to become a respected strategic discipline in many highly competitive, innovative or seriously service oriented organizations.
The failure of many of the early KM interventions was as a result of a fixation and focus on a “systems” approach to KM, with only limited elements of people engagement and change management involved. In reality, however, systems share information and only people can share knowledge.
Over time, it became clear that only those KM interventions that involved a carefully integrated synthesis between the knowledge culture, people practices, knowledge assets and knowledge tools would be successful and sustainable.
This workshop provides a detailed insight into a best practice KM methodology known as the Integr8ed Knowledge Management Framework™, which has been developed over many years of international research and practical experience by the Knowledge Management Institute (Pty) Ltd.
Experience Real Business Benefits Gained from Effective Knowledge Management...
- Increase your ability to discover, gather, package, share, distribute and store organisational knowledge and wisdom.
- Dramatically improve your quality of decision-making.
- Improve your retention and sharing of critical business knowledge and know-how.
- Fast Track your graduate development and integration.
- Facilitate effective core competency development.
- Enhance transfer of scarce and critical skills and knowledge.
- Optimally use internal and external subject matter experts.
- Significantly increase value of social and knowledge networks.
- Improve cross-functional sharing.
Who should attend?
- Company Directors
- Senior Managers
- Line Managers
- Departmental Managers
- Knowledge Managers/Officers
- Communication Managers/Officers
- Change Managers and Agents
- Project Personnel
- HR Managers
- Anybody with an interesting or responsibility for KM
After attending this highly interactive two-day workshop, delegates will be able to:
- Understand the history and evolution of Knowledge Management
- Discuss early KM models and reasons for their limited successes
- Position KM as a strategic discipline and organizational imperative
- Identify the key knowledge needs and drivers for their organisations
- Map the typical KM barriers, benefits and metrics matrix
- Develop a high level KM strategy within a sustainable KM framework
- Assess and nurture the knowledge culture and environment
- Initiate effective and sustainable knowledge habits and practices
- Identify and profile the knowledge assets and experts
- Select and implement the appropriate knowledge tools and enablers
- Scope and plan the change management required for implementation
- Develop an integrated project s and program management plan
- Articulate the Integr8ed Knowledge Management Framework™
PROGRAMME OUTLINE
Identifying Key Knowledge Needs and Drivers
- Ensuring strategic alignment
- Improving innovation and sustainability
- Focusing on service excellence and delivery
- Understanding Key knowledge sharing needs and drivers
Looking at the Barriers, Benefits and Metrics of KM
- Examining short term “time” versus long term “benefits”
- Assessing the cost versus the value
- Using tangible and intangible benefits for motivation
- Overcoming the “Knowledge is Power” mindset
Assessing and Nurturing the Knowledge Culture and Environment
- Developing a knowledge sharing leadership style
- Assessing commitment and capability using surveys
- Developing the awareness and desire for change
- Implementing appropriate rewards and recognition
Initiating Knowledge Habits and Practices
- Establishing Communities of Practice (CoPs)
- Institutionalising “before, during and after” (BDA) action reviews
- Initiating knowledge sharing forums and events
- Using structured mentoring for sustainable knowledge transfer
Identifying and Profiling the Knowledge Assets and Experts
- Using an Information Inventory
- Developing a Content Management policy
- Mapping the knowledge assets and flows using the K-Maps technique
- Profiling the subject matter experts and specialists
Looking into various Knowledge Tools and Enablers
- Carrying out a systems audit to leverage existing technologies
- Identifying the appropriate technologies to meet the needs
- Developing a taxonomy for knowledge capture and storage
- Assessing other tools and enablers for effective KM
Exploring Change Management Needs and Drivers
- Developing an appropriate change management life-cycle model
- The use and application of training for KM
- Developing the KM Change Champions
- Using surveys to effectively assess the change
Using an integrated Program and KM Projects Management approach
- The use and application of the Integrated Knowledge Management Framework™
- Developing a KM project management life-cycle
- Developing the Gantt Charts and Project Plan
- Monitoring and evaluation of milestones and results
ABOUT YOUR PROGRAMME DIRECTOR:
PHILIP MARSH
B.Sc(Eng); Pr.Eng; Dipl.Bus.Man; G.D.E; M.S.A.I.C.E; M.I.C.E; M.I.Struct.E; C. Eng
MD, Chief Knowledge Architect, Keynote Speaker and Conference Guru
Knowledge Management Institute (Pty) Ltd
Philip is the founder and Managing Director of the Knowledge Management Institute Group of Companies, which has been providing strategic, knowledge-based solutions and services throughout Africa since 1997.
Philip is one of the foremost experts on Knowledge Management in Southern Africa and has established a high public and corporate profile as a regular keynote speaker, conference guru and executive think tank facilitator on a variety of “knowledge based” business solutions, such as Knowledge Management, Balanced Scorecards, Strategic Human Capital Management and Mentoring. He has also appeared on the DSTV SUMMIT Executive Edge television program, discussing “Strategic Knowledge Management” for South African businesses, as well as the Mentoring for Success™program, which is a global best practice, co-developed with international experts.
During his 15 years in engineering, Philip held positions as Managing Director of a civil engineering company, as well as CEO of a structural engineering software and component development business. During the late 80s Philip was the Director of Structural Engineering with one of the main contractors on the Canary Wharf project in London, which was, at the time, the world’s largest commercial development and led a team of 65 engineers who developed and launched two award winning technical innovations in structural engineering. Philip also served as a board member of an international, UK based corporation, during this period.
Philip has presented keynote addresses and facilitated executive workshops throughout Africa, as well as internationally and is currently engaged in writing a book on the practical use and application of effective Knowledge Management in organisations.
