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Creative Conflict Management
Getting what you want in the workplace

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Most people shy away from conflict, let alone wishing to actively participate in it. But conflict, when approached creatively, can become an effective diagnostic tool to find out what is really going on in the organisation. Conflict contains the seeds to creating a more effective, vibrant and self aware organisation. Additionally, conflict normally masks some extraordinarily creative possibilities for personal and organisational transformation and change.

Conflict manifests in many ways in an organization. At times it rises to the surface in the form of defensiveness, disagreements or uncooperative behaviour.

Most of the time, however, it remains hidden and is evident from symptoms such as backstabbing, poor morale, high staff turnover, lack of enthusiasm, alternative forms of organisational communication embodied in “the grapevine” and frequent confrontation with unions.

This facilitated presentation will address important principles of conflict and will empower attendees to redefine what they understand about the reality of change. The journey will allow you to explore different frameworks and workable techniques accumulated across the ages so that you not only face, but are able to transform conflict with confidence in a way that strengthens relationships.

Come and discover for yourself:

  • A new way to understand the power of conflict and its potential for growth and change.
  • Power, transformation and power balances in organisations.
  • Working with conflict scenarios – conceptualising the big picture.
  • The aetiology of conflict.
  • The creative use of appropriate emotion in conflict situations.
  • Different approaches to solving conflict in the long term.
  • Identifying core organisational metaphors and attitude towards conflict through the analysis of narrative, symbolic representation and behaviour.
  • The power of scenario painting, simulation and game playing in managing conflict.
  • How to change emotional relationships to people and problems.
  • Getting to yes – a simple template for negotiating and creating desired collective futures.
  • How the proactive generation of conflict can facilitate group cohesion.
  • Models and metaphors used to better conceive of conflict processes.
  • Addressing the deep level symptoms of conflict.
  • A multidisciplinary approach to conflict including ideas from Psychology, Anthropology and Sociology.
  • Developing and implementing a blueprint for proactive personal and organisational conflict management.

Who should attend the seminar?

  • Trade union representatives
  • Organizational leadership
  • HR Management
  • Negotiators/mediators/arbitrators
  • Government officials
  • Peacemakers
  • Spouses

About your presenter

Steve Banhegyi works as a facilitator, consultant and educational media developer specialising in personal and organisational change management. Steve has more than 20 years consulting experience including 4 years as a lecturer in Information Systems at Witwatersrand University. He qualified in the UK as a Psychologist and started his career as a consultant implementing participative management programmes in 1982.

Steve has been a director of various companies in the ICT area and has worked with a variety of clients including government, NGOs as well as listed and private companies. His specialist areas include C3I, Systems Dynamics, Knowledge Management, AI and Cybernetics, Leadership, Social Engineering, Creativity & Thinking Skills, Life, Storytelling and Change.

A partial client list includes organisations such as:
The World Bank • Swiss Reinsurance • Eskom • Standard Bank • Deloitte • Eli Lilly • First National Bank • City of Johannesburg • Botswana Telecomms • GIMT • DaVinci Research Institute • De Beers • Momentum • Lesotho Ministry of Health & Social Welfare • African Bank • CIDA University • Edgars • Ntsika Enterprise Promotion Agency • Aspen Pharmacare • Department of Housing • Food & Trees for Africa • Department of Public Sector Administration (DPSA - SA Government) • Wits Business School (WBS) • Wits University Perinatal HIV Unit.

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© EES 2004    |    Last updated on : Tuesday, 28 May, 2013 20:54